Refund Policy

Last updated: March 2026

We want you to enjoy every order. If something goes wrong, here's how we handle refunds.

1. When You Can Request a Refund

• Items are missing from your order
• You received the wrong item
• Food arrived damaged or spoiled
• Food quality was significantly different from what was described
• Your order was not delivered

2. How to Request a Refund

• Use the "Help" or "Report Issue" option on your order in the Kukoo app
• Select the reason for your complaint
• Submit within 24 hours of receiving your order

3. Review Process

Each refund request is reviewed by our team on a case-by-case basis. We may contact you, the vendor, or the delivery partner for additional details. Decisions are typically made within 2–3 business days.

4. Refund Outcome

Depending on the situation, you may receive a full refund, partial refund, Kukoo wallet credits, or a replacement order. The resolution will be communicated to you via the app.

5. Non-Refundable Situations

• Requests made more than 24 hours after delivery
• Items that have been substantially consumed
• Issues caused by incorrect delivery address provided by the customer
• Complaints based on personal taste preference rather than quality or accuracy

6. Cash on Delivery Refunds

For COD orders, approved refunds will be credited to your Kukoo wallet or transferred to your bank account, as applicable.

7. Contact

For refund queries, reach us at imraaimmu@gmail.com or +91 90920 51500.